Senior Manager for the ACTFL Quality Assurance Program
This position is an integral part of the ACTFL Center for Assessment, Research and Development team. The Senior Manager for Quality Assurance uses innovative methods and approaches to maintain tester and rater readiness and ensure the quality of ACTFL’s gold standard testing program. This position actively and energetically contributes to the formation of the intellectual vision and scope of ACTFL’s assessment program. Responsibilities of the position include but are not limited to:
Quality Assurance: Ensure the quality of ACTFL’s overall assessment program and maintain Tester/Rater readiness for ACTFL Assessments including the OPI (ACTFL rating protocol), AAPPL, OPIc and WPT.
Facilitate and/or coordinate norming sessions, quality assurance reviews, monitor rater/tester performance and analyze data for patterns
Develop and implement tester/rater support based on patterns of performance and implement proactive methods for ensuring the maintenance of ACTFL standards for testing/rating
Manage and chair quality assurance councils for each human-rated ACTFL assessment to provide language-specific QA oversight and mentoring for ACTFL testers/raters
Curate, oversee and maintain assessment materials inventory (e.g. samples, grids, rationales, rubrics, etc.) to be used for workshops, normings and other readiness activities
Serves as test adjudicator/rater, resolving rating disputes and directing rating reviews when necessary
Certifications: Participate in the certification and re-certification processes for AAPPL, OPIc, and WPT assessments.
Monitor ACTFL testing/rating capacity, recruiting highly qualified candidates when necessary
Coordinate with Workshops Program, Certification Program, and Language Testing International to contribute to a seamless transition from tester/rater training to the certification process to active testing and rating.
Assist with the development and maintenance of certification and “refresher” test samples.
Administration: Plans, and coordinates administrative activities that lead to the productive management of the Quality Assurance Programs
Communication & Data: Facilitate data-driven decision making through meticulous collection of program records, authoring of reports, and communicating about program activities, needs and requirements
Address tester and rater queries as well as general questions from Language Testing International and the public
Facilitate communication between ACTFL and certified testers/raters
Collaborate across ACTFL departments and with ACTFL’s testing distributor to enhance the quality of offerings
Demonstrate good judgment, professionalism, sound application of subject matter expertise; responsiveness in support of the ACTFL mission.
Finance Management: Serve as an ethical steward of ACTFL funds. Manage budget for the QA and certification programs, monitor expenditures with adherence to annual budget, invoice clients for services rendered, receive, verify and process consultant invoices, co-develop annual budget
Project Management: Employ a sound project management approach
Supervision: Oversees the work of the certification specialists, setting performance goals and monitoring performance, providing feedback, coaching and mentoring when needed.
Other: Participate in additional activities as needed. For example:
Participate in the annual ACTFL Convention
Facilitate workshops related to the ACTFL Assessment Program
Actively engage in the World Language/ESOL professional community
Coordinate with ACTFL staff and other members of the freelance team on various project components
M.A. or equivalent degree in language education, applied linguistics, testing and assessment, world language or related field
Certification in one or more ACTFL assessments preferred
Proficiency in one or more world languages required
Ability to identify problems, conceptualize solutions, prioritize tasks and meet deadlines
Excellent communication skills with a customer service orientation
Excellent writing and proofreading skills
Strong organization, planning and time management skills
Ability to work collaboratively, cooperatively and collegially in a results-oriented environment
Minimum of 5 years of experience in a relevant field required
Experience and comfort working in online and blended teaching, learning, training environments required
Experience working in language proficiency-oriented environments required
Language teaching experience preferred
How to Apply
Apply online by providing: Letter of interest stating how qualifications have been met; current Curriculum Vitae, and three references.
A full-time exempt position.
Reports to the Associate Director of CARD
This individual works both independently and collaboratively with members of CARD and ACTFL to support existing and new contract initiatives.
About American Council on the Teaching of Foreign Languages
The American Council on the Teaching of Foreign Languages (ACTFL) is dedicated to the improvement and expansion of the teaching and learning of all languages at all levels of instruction. ACTFL is an individual membership organization of more than 12,500 language educators and administrators from elementary through graduate education, as well as government and industry.
Since its founding (in 1967), ACTFL has become synonymous with innovation, quality, and reliability in meeting the changing needs of language educators and their students. From the development of Proficiency Guidelines, to its leadership role in the creation of national standards, ACTFL focuses on issues that are critical to the growth of both the profession and the individual teacher.